Building appeal and medical record packages is time-consuming for AR teams, especially with complex denial operations and documents being stored in multiple locations.
VGA Billing, a premier billing service in New York specializing in non-participating providers and out-of-network services, faced these challenges. They have used Appealio, DocVocate’s denials management solution, for over two years but sought to automate workflows further by integrating Appealio with eBridge, the leading HIPAA-compliant document management solution for billing companies.
Key obstacles included:
Multiple Platforms for Patient Document Storage
VGA Billing used various document storage tools and EHR systems, creating a disjointed experience and requiring staff to manage multiple logins.
Disorganized Documentation Trails
Inconsistent filing and naming conventions made locating records difficult, leading to delays and duplicated efforts.
Scanning and Uploading Physical Files
Manually scanning and uploading physical documentation was time-consuming, prone to errors, and increased administrative burdens.
VGA Billing seamlessly integrated eBridge into DocVocate’s centralized denials management platform to immediately increase efficiency in document storage and appeals/medical records submissions, resulting in significant time savings.
Key components of the solution included:
Centralized Document Storage
The eBridge/DocVocate integration allows VGA Billing to view all documentation in a single platform, accessible through a single login to Appealio.
Ease of Locating Patient Records
eBridge’s user-friendly interface enabled their physician partners to quickly upload documents, which the VGA team can easily find and select from while building correspondence packages from within Appealio.
Appealio & eBridge have enabled a fully integrated workflow for payer correspondence. Matt shares: “What took a few weeks now takes a few minutes…[we] shortened the length of the receivable timeline.”
Improved Visibility
The team can easily find and attach supporting documentation from within Appealio, which organizes and stores all submitted appeal and record packages for later reference.
Ease of Use
The entire appeal and medical record submission process can be completed in minutes, and without leaving the Appealio platform.
Time Savings
The VGA Billing team shares that the integration between their denial management partner and their document storage partner has sped up their processes, and has “certainly…increased their success rates.”
Since 2001, eBridge has helped businesses streamline document management by digitizing and securely storing their important records online. With web-based file cabinets, users can access documents from any computer, ensuring efficiency and compliance. Data security is the core of eBridge's business and their top priority. Learn more at www.eBridge.com, or contact an expert at sales@eBridge.com or (813) 387-3870.
